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Hydracol Beauty
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FAQ's

 

1/ How long are shipping times?

Your products will ship within 1-2 two days of your order, and then take up to 2-5 days to reach your doorstep.

 

2/ What's your return policy?

Instead of returning items, you can contact us for a full refund. Why? Returns run counter to our emphasis on sustainability: every return has a carbon footprint. So just tell us what went wrong, send along a pic, and we’ll give you your money back in full. Then, if possible, you can donate your product to a local charity or recycle it.

 

3/ Can I cancel my order?

Cancelations are possible if we have not yet sent your order. Please contact us as soon as you can for cancellation.

 

4/ What happens if I receive the wrong item?

If there’s an issue with your order -- if it’s the wrong size, wrong color, defective, or otherwise not exactly what you wanted -- then simply notify us, and we’ll give you a refund. 

 

5/ Do you offer exchanges?

We do not offer exchanges.