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Hydracol Beauty
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FAQ's

 

How long are shipping times?

Your products will ship within 1-2 two days of your order, and can take up to 3-5 days to reach your doorstep.

 

What is your return policy ?

Instead of returning items, please contact us for a full refund.

Every return has a carbon footprint. So just tell us what went wrong, send a pic, and we’ll give you your money back in full. Then, if possible, you can donate your product to a local charity or recycle it.

 

Can I cancel my order?

Cancellations are possible if we have not yet sent your order. Please contact us as soon as you can for cancellation.

 

What happens if I receive the wrong item?

If there’s an issue with your order -- if it’s the wrong size, wrong color, defective, or otherwise not exactly what you wanted -- then simply notify us, and we’ll give you a refund. 

 

Do you offer exchanges ?

We do not offer exchanges.